Vidiem™ Service Manager

System Architecture
The Vidiem Service Manager is a standalone Windows® server-based application that runs on an instance of Oracle®. It uses SNMP to “bring up” and “tear down” connec-tions between remote NetVX endpoints. Controllable endpoints can also include media routers, such as the Harris® Platinum™ series, or any other router connected to a NetVX and supported by the system’s serial port router control function.

Technical Applications
Network managers and other technical users can use the Vidiem Service Manager for full-service management of connections within their NetVX video network. Network maintenance operations include service monitoring, schedule management, resource load reporting, network hardware introduction and removal, bulk reservation migration and management, and other network topology administration tasks.

Deployments
At one of America’s top sports networks, Vidiem Service Manager has operated in conjunction with ScheduALL’s front end since 2005. And at Canada’s largest commu-nications company, the Vidiem Service Manager — installed in 2005 — is the heart of a 35-node NetVX system that has processed more than 250,000 reservations.

Admin Manager Interface
Network administrators use this interface to add or drop NetVX systems and modules, manage user accounts and specify network resources such as ATM configuration val-ues and service profile definitions.

Web Client Interface
Operators interacting with end customers use the web client interface to book reserva-tions. As a web-based application hosted on the Vidiem Service Manager server, this application is easily deployed and instantly available to all members of the customer service department.

The Vidiem Service Manager actively manages the network resources required to sup-port each reservation. As new reservation requests are made through the web client, the Vidiem Service Manager determines if the required network resources will be avail-able to support the request at the time specified. In real time, the operator is informed of success or failure and can confirm or change the reservation immediately without breaking contact with the customer. Without Vidiem Service Manager, configuring such a reservation would be a lengthy, highly technical process.

Fixed-Service Interface
The fixed-service interface provides operators and administrators a means to create fixed (or permanent) network service connections.

Scheduling Grids
Web-based source and destination scheduling grids provide “at-a-glance” representa-tions of resource allocation. The visual representation of reservations within the grid display rivals that of significantly more expensive systems.

XML/Automation Interface
The automation interface is an XML-based interface that provides a means of machine control for third-party automation control systems.

Vidiem Service Manager is currently deployed and controlling significant video contri-bution and distribution networks throughout North America.