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Harris provides unrivaled long-term customer support for users of Harris-branded hardware and Harris-developed software solutions, as well as Harris-distributed equipment.

Hardware and Equipment

Our customers can call Field Service during our regular business hours, 8-5 M-F. Customers who require off-air emergency support can call 24 hours a day, 7 days a week and be connected with an on-call engineer. More information on the Field Service department can be found on our field service page.

We also offer 24/7 emergency parts ordering through our Service Parts department. To find information on our parts department and special offers, please visit our parts page.

Harris is also the only manufacturer to sponsor a training center with a complete complement of general training classes as well as Harris Product courses. Customized training is also available. You will find more information on the training department at the training page.

Support information for the Sage Endec EAS unit is being handled on our Sage support page.

In addition to the services offered above, we offer unparalleled support documentation for the experienced engineer. Support documents provided include:

  • Product Manuals
  • Complete Part Listings
  • Service Bulletins
  • Safety Bulletins
  • Schematics
  • Procedures

These and many more documents can be found in the Support Downloads section of our Harris Premier Site.

 


 
Software

Harris Broadcast Communications' Software Systems business unit provides comprehensive online extranets for our clients.

Based on the solution you are using, please click the appropriate link below to visit the sign in page for your Client Extranet:

Advertising Solutions Group
Client Extranet for Agency and Rep Firm clients using:
• Ad/Aid
• Adserve
• Adtraq
• Datatrak
• EAS
• MediaLine
• RepLine
• Spotdata
Go to Sign In >

Media Management Solutions
Client Extranet for Broadcast and Cable clients using:
• BIAS
• BMS
• Broadcast Master
• Columbine
• JDS 2000/1000
• Paradigm
• Spotdata
Go to Sign In >

Automation Solutions
Client Extranet for Automation Clients using:
• ADC Playout Automation
• D-Series
• M-Series
• H-Class Media Ingest
• Digital Asset Management
   - Invenio
Go to Sign In >

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