Regional Contacts
Schedule onsite, golive or transmission services, or if you have an emergency off-air situation contact our 24/7 Call Center.
Global Services & Support
Service Level Agreements (SLAs)
ServicePAK agreements are available in different levels. These levels were created to support Harris products after the standard warranty period. But when we developed 24x7 Gold we added warranty uplift coverage --Gold level privileges during the warranty period for no additional cost when you purchase a ServicePAK contract.
Let us help you find the right level of support coverage, contact us or call your Regional Sales Manager for a ServicePAK quote.
Stop hassling with POs and finance in emergencies, have your servicePAK in place from the get go.
| Standard Set of Warranty Services |
Type of ServicePAK | ||||
| Helpdesk | Basic | Gold | Site | ||
| 9x5 Technical Phone Support - Region | • | • | |||
| After-hour emergency "Down or Off Air" Support | • | • | |||
| 24x7 Technical Phone Support | • | • | • | ||
| Software Updates & Bug Fixes (current version only) | • | • | • | • | • |
| Technical Knowledge Bank - access | • | • | • | • | |
| Advance Exchange Parts - 5-day | • | • | |||
| Advance Exchange Parts - next day | • | • | |||
| Expedited Delivery Options | fee | fee | fee | fee | • |
| Remote Support - Bank of Hours | 40, 60 or 180 hours |
40 hours | • | ||
| Annual Software License Fees - 10% discount | • | • | • | ||
| Yearly Onsite Preventive Maintenance Visit | option | • | |||
| Online Order Status & Reports | • | ||||
| Bi-Annual Site Review and Evaluation | • | ||||
| Consigned Inventory | option | option | |||
| Dedicated Site Advocate | option | option | |||
| Complete details are provided with every quote for support services, some servicePAKs variations occur - as ServicePAKs are customized to meet customer specific needs. | |||||