Harris offers a variety of support service packages and customized services for our customers. Below is a list of services available. If you don't find something you need please contact us we'll customize our support to meet your requirements.

Need:	When to Buy:				Service:	Description:
Want factory pre-stage?	•	•			Pre-Staging	Having your system pre-built at the factory allows at factory acceptance tests and faster onsite setup.
Project Management?	•	•			Project Management	Creates a manufacturer partnership, by assigning a dedicated project manager to your next project.
Manufacturer's certification of product installation?		•			Commissioning	Manufacturer field engineer reviews and certifies product installation to reduce potential startup delays.
Assurance products will work together?	•	•			Interoperability	Networking expert assists product integration process to ensure interoperability of all system products.
Additional resources?		•	•	•	Onsite Support	Product engineer performs maintenance services, troubleshoot or help with day-to-day operation, adds resources without permanent expenses.
Backup assistance for on-air launch?	•	•			GoLive Support	When system is ready to go on-air, having an experienced manufacturer specialist on hand may alleviate some goLive issues.
Team ready for new technology?	•	•	•	•	Training	Understanding product features, maintenance requirements and latest technology increases efficiency
Live tech support any time of day?	•	•	•	•	Technical Support	Gold ServicePAK contract adds 24x7 support. Don't hassle with time - get the help you need when you need it for faster resolution and part shipment.
Fast part replacement?	•	•	•	•	Parts Delivery (requires login) Repair	New, exchange and refurbished replacement parts for the best part prices. With a ServicePAK agreement parts are included and shipped immediately.
Software assistance, changes, modifications and troubleshooting?	•	•	•	•	Software Support	With remote online software support updating or upgrading software just became easier, and saves times. Ask about our Helpdesk ServicePAK.