Regional Contacts
Schedule onsite, golive or transmission services, or if you have an emergency off-air situation contact our 24/7 Call Center - Contact Us
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Pre-Register for Game Support Now!
Global Services & Support
ServicePAK Offerings
Harris offers a variety of support service packages and customized services for our customers. Below is a list of services available. If you don't find something you need please contact us we'll customize our support to meet your requirements.
| Need: | When to Buy: | Service: | Description: | |||
| at system design | with new products | for existing products | for daily operation | |||
| Want factory pre-stage? |
• | • | Pre-Staging | Having your system pre-built at the factory allows at factory acceptance tests and faster onsite setup. | ||
| Project Management? | • | • | Project Management | Creates a manufacturer partnership, by assigning a dedicated project manager to your next project. | ||
| Manufacturer's certification of product installation? | • | Commissioning | Manufacturer field engineer reviews and certifies product installation to reduce potential startup delays. | |||
| Assurance products will work together? | • | • | Interoperability | Networking expert assists product integration process to ensure interoperability of all system products. | ||
| Additional resources? | • | • | • | Onsite Support | Product engineer performs maintenance services, troubleshoot or help with day-to-day operation, adds resources without permanent expenses. | |
| Backup assistance for on-air launch? | • | • | GoLive Support | When system is ready to go on-air, having an experienced manufacturer specialist on hand may alleviate some goLive issues. | ||
| Team ready for new technology? | • | • | • | • | Training | Understanding product features, maintenance requirements and latest technology increases efficiency |
| Live tech support any time of day? | • | • | • | • | Technical Support | Gold ServicePAK contract adds 24x7 support. Don't hassle with time - get the help you need when you need it for faster resolution and part shipment. |
| Fast part replacement? | • | • | • | • | Parts Delivery (requires login) Repair |
New, exchange and refurbished replacement parts for the best part prices. With a ServicePAK agreement parts are included and shipped immediately. |
| Software assistance, changes, modifications and troubleshooting? | • | • | • | • | Software Support | With remote online software support updating or upgrading software just became easier, and saves times. Ask about our Helpdesk ServicePAK. |